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Application of our own know-how
We use proprietary hard drive repair expertise to streamline and simplify data recovery techniques.
Free diagnosis
The diagnosis is basically free of charge. All orders are processed exclusively in our Berlin laboratory.
Confidential treatment of the data
Of course, your data will be treated confidentially (according to § 5 BDSG).

Spindle motor malfunction on Toshiba hard drives

The weak point of Toshiba 2.5'' IDE hard disks is the frequent occurrence of a jammed spindle motor. Hard drives fail when their bearing seizes and binds with the spindle motor. Once this happens, the hard drive will make a noise when it starts up. Such a problem can only be solved under clean room laboratory conditions. Data recovery requires reassembly of the spindle motor and platters. It is installed in a drive with a functioning spindle motor. In this case, professional data recovery from Toshiba hard drives is required. If a Toshiba laptop hard drive exhibits the following symptoms, it indicates a spindle motor failure, making the data inaccessible:

Fortunately, data recovery or error-free data recovery from Toshiba hard drives with such problems is possible in most cases.

Electronic defect in a Toshiba hard disk

The most common cause of internal hard drive PCB failure is incorrect power supply connection. Toshiba USB external hard drives are even more prone to surge damage than internal hard drives. While many desktop model external drives use a 12V power supply, there are other external power supply outputs including 19V and others. If one of these is accidentally connected to a 12V device, the hard drive's electronics will short out.

Also, with Toshiba USB portable hard drives, the USB connector often tears off due to repeated plugging and unplugging or bending.

Compared to other manufacturers, a Toshiba hard disk contains additional adaptive information in the microprogram of the PCB electronics, which initializes the start of the hard disk. Adaptive information includes the read head adaptives, marks on the magnetic surface of the disk, and others. This small amount of information is stored in an 8-pin serial flash memory chip or in the main controller. This memory chip is typically referred to in the industry as a ROM chip. The adaptive information stored in ROM is specific to each Toshiba hard drive and therefore a PCB replacement cannot simply restore a hard drive to working condition.

Any DIY work on a Toshiba hard drive is very risky. Without experience and the right equipment, there is a risk of irretrievably losing the data.

Our Toshiba hard drive data recovery success rate is over 95%.

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Data recovery process

Be vigilant and do not attempt to salvage the data on the device yourself. This can make recovery impossible.

It is best to contact us in advance by telephone or e-mail and let us know your questions about the damage.
Diagnostics in the laboratory
After receiving the device, we start with the damage diagnosis. We analyze the nature and extent of the existing defect and determine the recovery time.
Diagnostics, which roughly describe the damage to the hard drive and determine a price range for data recovery, are carried out by us immediately. You as a customer have the opportunity to decide on the continuation of the work.
Process of recovery
Our experts perform data recovery on specialized modern equipment.
Returning Recovered Data
We will of course send your data carrier and the data that we were able to recover back to you.

Data recovery from storage media from other manufacturers

All orders are processed exclusively in our Berlin laboratory. The data recovery from mechanically defective hard drives takes place within a dust-free environment of our clean room workbench of clean room class 100.