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Application of our own know-how
We use proprietary hard drive repair expertise to streamline and simplify data recovery techniques.
Free diagnosis
The diagnosis is basically free of charge. All orders are processed exclusively in our Berlin laboratory.
Confidential treatment of the data
Of course, your data will be treated confidentially (according to § 5 BDSG).

Ransomware encrypts files on a computer or server and demands a ransom for the key. Attacks affect private users as well as companies, and not every attack can be fully reversed. The sooner you act, the better the chances.

What to do immediately: disconnect the affected computer from the network and from all external drives, do not delete anything and do not reinstall the operating system. Every change to the system can destroy traces that are needed for recovery.

The first step in the laboratory is a sector-by-sector image of the affected drive. All further work is done on this copy. Depending on the ransomware family, a decryption tool may exist; in other cases, unencrypted copies, older file versions or deleted original files can sometimes be recovered from the drive. Unfortunately this is not always successful, and paying the ransom does not guarantee that you get your data back either.

The best protection against future attacks is regular backups stored offline, plus a careful check after recovery to make sure that no traces of the malware remain.

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4.9
Datenrettung Infoportal Rating
5.0
Microsoft Certified System Engineer
Seagate Partner

Data recovery process

Be vigilant and do not attempt to salvage the data on the device yourself. This can make recovery impossible.

1
Recommendations
It is best to contact us in advance by telephone or e-mail and let us know your questions about the damage.
2
Diagnostics in the laboratory
After receiving the device, we start with the damage diagnosis. We analyze the nature and extent of the existing defect and determine the recovery time.
3
Pricing
Diagnostics, which roughly describe the damage to the hard drive and determine a price range for data recovery, are carried out by us immediately. You as a customer have the opportunity to decide on the continuation of the work.
4
Process of recovery
Our experts perform data recovery on specialized modern equipment.
5
Returning Recovered Data
We will of course send your data carrier and the data that we were able to recover back to you.

Data recovery from storage media from all manufacturers

All orders are processed exclusively in our Berlin laboratory. The data recovery from mechanically defective hard drives takes place within a dust-free environment of our clean room workbench of clean room class 100.

Frequently asked questions about data recovery after ransomware

Can ransomware steal data?

Yes. Many ransomware variants also send data to the attackers or give them remote access to the computer.

Is a ransomware attack a data protection incident?

Yes, it can be. Companies should check whether the attack has to be reported under the GDPR.

Can ransomware infect an external hard drive?

Yes. Ransomware can encrypt connected external drives as well as shared drives and other devices in the local network.

Can you recover data after a ransomware attack?

Sometimes. It depends on the type of ransomware. For some variants decryption tools exist; in other cases parts of the data can be recovered from unencrypted remnants on the drive.

How much does data recovery after ransomware cost?

The cost depends on the type of ransomware and the effort required. The diagnosis is free of charge. Details: Prices.